Privacy Policy

What This Privacy Notice Covers

Kent & Sussex Veterinary Physiotherapy is committed to protecting your personal information. In this notice, references to ‘we’ or ‘us’ means Sara Barnes and secretarial staff of Kent & Sussex Veterinary Physiotherapy. This notice explains how we collect and use the personal data about you.

What is Personal Data

Personal data relates to a living individual who can be identified from that data. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

Who We Are

Kent & Sussex Veterinary Physiotherapy is a physiotherapy service primarily for dogs and horses. We also offer advice on equine and canine rehabilitation, remedial exercise and saddle fitting.

Information We Gather

As a customer, you will give us information that may include your name, postal address, email address, phone number and details of your animal including full medical history. We may also hold additional personal information to enable us to provide a more focused service.

How We Use Your Information

We rely on an explicit consent basis to use your personal information which includes a legal obligation to obtain veterinary consent before treatment can be administered. By filling out the customer consent form you are giving your consent for us to process your information in several different ways; We may use your information for a number of purposes including the following:

  • Compliance with legal, regulatory and corporate governance obligations and good practice
  • To provide you with information about our work or our activities that you have agreed to receive
  • Ensure we know how you prefer to be contacted
  • Keep a record of your relationship with us
We will use the information you give us to perform services you have requested such as:
  • Being a recipient of canine or equine physiotherapy/rehabilitation services
  • To offer you information about future appointments and product/services we feel may benefit your animal

Information Sharing and Disclosure

We may share your information with third parties, for example your vet and/or your pet insurers. We will not send any information abroad.

Users Under 18

We will only use private data on persons under 18 with the explicit consent of a parent or guardian.

Keeping Your Records

We will only keep your personal data for as long as it is necessary to maintain records and provide you with one or more of our services. In accordance with current legal requirements we retain data for a period of ten years.

How We Store Your Information

We store your information on paper records, online systems and in exchange of emails.

Your Rights

You have the right to have any inaccuracies corrected, amended or deleted. If you request certain information that you have provided to be deleted this may prevent us from maintaining adequate records in order to provide a service to you or keep you informed of our activities.

You also have the right to request details of personal information we hold and in which case you must contact KSVP: A charge may be made but will be communicated to you at the time of the request.

Enquiries and Contact Details

Should you have any queries about personal data we hold please contact Sara Barnes at Flitterbanks Barn, The Drive, Maresfield Park, Maresfield, East Sussex. TN22 3ER or email